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Staff augmentation vendor checklist: questions to ask

The questions to ask before adding engineers from a staff augmentation partner, what good answers sound like, and the red flags that should end the conversation.

Before you add engineers from a staff augmentation vendor, ask about five things: how they vet engineers, who exactly you will get, how those engineers will work with your team, what happens if someone is not the right fit, and how cost is structured. Good vendors answer with specifics: pass rates, named profiles, exact working hours, a replacement process and cost by role. Use the checklist below on every vendor call, and the reference script before you decide.

Staff augmentation vendor checklist

1. Questions to ask every vendor

Vetting and quality

The engineers you will get

Working with our team

Fit, replacement and continuity

Security, access and ownership

Cost

2. Red flags and what they usually mean

Red flagWhat it usually meansWhat to do
Will not show profiles until you commitThey do not have the engineers yet and will recruit after you sign upAsk for profiles of real, available engineers or walk away
Cannot describe their vetting beyond "rigorous"Light screening or resume matchingAsk for a vetting report and the pass rate
Senior rates quoted far below marketSeniority is overstated, or engineers will be shared across clientsInterview the engineers on senior-level problems
Hours described as "flexible"Little real-time overlap with your teamAsk for exact hours in your time zone, in writing
No reachable references for similar workLimited relevant experienceAsk for two references with a similar stack or scale
Account manager is your only contactProblems reach engineering leadership slowlyAsk who owns delivery quality and meet them

3. Reference call script

#QuestionListen for
1What did the engineers from this vendor work on, and for how long?Similar scope and a meaningful duration
2How did their seniority compare with what was promised?Specific examples, not general praise
3Tell me about a time something went wrong. How did the vendor handle it?Speed, ownership and a fix, not blame
4How well did the engineers work with your team day to day?Standups, code review and communication without friction
5Did anyone need to be replaced? How did that go?Fast replacement with handover
6Would you use them again for the same kind of work?A clear yes, ideally with evidence of expansion
Use this template

How to use this checklist

  1. Before the first call, write down the roles, seniority, stack and working hours you need. Vendors answer better when the need is specific.
  2. Send the question list ahead of the call and ask for written answers on vetting, hours, replacement and cost.
  3. On the call, focus on the questions they answered vaguely. Specific follow-ups expose weak processes quickly.
  4. Ask for profiles of real, available engineers and interview at least two with your own technical questions.
  5. Check the red flags table against everything you heard. One serious red flag is enough to stop.
  6. Run the reference script with two clients who used the vendor for similar work.
  7. Score the shortlisted vendors on the vendor evaluation scorecard and decide.

Example: strong vs weak answers

QuestionWeak answerStrong answer
What hours will they work?"Our engineers are flexible and overlap with US hours.""9 a.m. to 6 p.m. Eastern, so they join your 9:30 standup and review PRs the same day."
How do you vet engineers?"We have a rigorous multi-step process.""Recruiter screen, structured technical interviews, a system design session and recruiter review. Only a small share of the candidates we interview pass."
What if someone is not the right fit?"That rarely happens.""Tell us, and we replace the engineer and handle the handover."

Common mistakes when choosing a staff augmentation vendor

Ask Ryz these questions

We welcome this checklist. Ryz senior engineers work on your team, reporting to your leads, on US business hours including New York hours. Only the top 1% of the tens of thousands of engineers we interview make it, and we share profiles of real engineers before you decide. You own all code and IP, and engineers work in accounts you control. Typical cost is $7,000 to $15,000 per engineer per month by seniority. Read about our staff augmentation and vetting process, or talk to us to scope your team.

Related

FAQ

What questions should I ask a staff augmentation company?

Ask how they vet engineers and how many pass, whether you can see and interview the specific engineers, what hours they work in your time zone, how replacement works, who owns the code, whether they sign your NDA, and what each engineer costs per month by seniority.

How do I evaluate a staff augmentation vendor's vetting?

Ask for the stages, who runs them and the pass rate, and request an anonymized vetting report. Then interview two of their proposed engineers yourself with problems from your own codebase. If the engineers do not match the described bar, the process does not either.

What are red flags in staff augmentation?

No profiles until you commit, vague vetting, senior rates far below market, "flexible" hours without specifics, no references for similar work and no clear owner of delivery quality on the vendor side.

Should augmented engineers report to my engineering leads?

Yes, for most teams. Engineers who join your standups, work in your repos and report to your leads integrate faster and share context with the rest of the team. A vendor account manager should handle support, not day-to-day direction.

How much does staff augmentation cost?

It depends on seniority and role. Ryz is typically $7,000 to $15,000 per engineer per month, mostly mid-level to senior. Our rates pages break down costs by role.

Questions we didn't answer? Email info@ryzlabs.com.

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