Definition: An AI agent is software that uses a language model to decide which steps to take and which tools to call in order to complete a task, rather than only producing a single reply.
An agent runs in a loop. The model reads the goal and current context, chooses an action such as searching a database, calling an API or updating a record, observes the result, and decides what to do next until the task is done or it hands off to a person. Tools, memory, permissions and guardrails are defined by the engineers who build it.
A chatbot mainly answers questions. An agent takes actions in other systems, which makes testing, access control, logging and human review points much more important.
Agents fit repeatable, multi-step work with clear rules and measurable outcomes, such as triaging support requests, processing documents or handling routine calls. Ryz pods have built production agents for voice, real estate and driver support use cases.
Ryz AI agent developers and AI pods design, test and ship agents in your stack, working on your team.
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